Overview
What Prairie Heights is looking for:
An experienced leader who is passionate about leading teams who create welcoming environments during our Sunday Experience and is eager to connect with new guests during the week. Someone who can manage, schedule, and facilitate volunteer development. We are looking for a leader who loves people and excels at inspiring others to be part of a bigger mission.
The Guest Services leader will be responsible for the leadership and development of the Guest Services team which includes over 100 volunteers, as well as leading our retail environments (Rosie’s Coffee Shop & Next Steps). This person must have the ability to design and implement an exceptional guest experience so people will want to keep coming back.
What will you do?
- Cast and communicate vision for the Guest Services Team, including door and parking lot greeters, lobby greeters, coffee team, Next Steps, Volunteer Central host team and usher and connector teams.
- Develop and maintain relationships with Guest Service Volunteers.
- Lead the way in creating an exceptional guest service experience every Sunday by going above and beyond for people.
- Recruitment and retention of Guest Service volunteers.
- Creatively brainstorm and execute lobby decor consistently throughout the year.
- Execute first time guest processes in a timely and guest friendly manner to ensure people can get connected at Prairie Heights.
- Be part of other Prairie Heights connection events (PH Connect, Launch, Baptism, etc)
- Responsible for ordering of all supplies needed to create the best guest service experience in each area of oversight.
- Oversight of budgeting for both retail and guest services.
Required Qualifications:
Required Experience:
- Follower of Jesus
- 3 years of leadership experience including developing teams
- Demonstrated experience recruiting, training and leading volunteer teams
- Self-Directed with ability to manage multiple projects successfully
- Retail or customer service experience
- Demonstrated experience developing a vision, creating goals, and measuring growth
- Commitment to the process of emotional health and self-care in all areas of their life
Preferred Qualifications
- Bachelor’s Degree
About Prairie Heights Community Church
Prairie Heights is a large, growing church with an even bigger mission: to connect those apart from God with Christ and a church family. We are passionate about reaching people, seeing people say Yes! to Christ, and taking the next step of going all in with God. That passion comes through in our practical and relevant teaching and focused ministry model.
Our team is dedicated to growing consistently, building trust daily, and celebrating often. We carry the vision of our work, trust Jesus as the leader of our lives, and authentically love the community we live in. If you’re wondering what the work week feels like here, it includes a lot of laughter, stickers, friendly competition, prayer, and teamwork to create excellent services and environments that support the mission.
We are leading our church toward emotionally healthy spiritual growth. This means that we choose to talk about the hard topics, like finances and sex, and we are committed to supporting people as they grow. For our staff, we spend regular time together digging into God’s word, growing together in emotional health, and spending time developing our leadership skills. We offer paid professional counseling, leadership training and development, Costco memberships and Ramsey+ subscriptions in addition to great health and dental benefits.
Our Core Values:
Pursue Jesus: 365 days a year
Healthy relationships require time and effort, including our relationship with God. We are passionate about regularly spending time with Jesus through prayer, study, and personal growth.
Choose Community: Church is the people
People are the heart of the church. Authentic community is what God intended the church to be. We choose to be in each other’s lives, to take care of one another, and to invest in relationships.
Serve People: No strings attached
We live out our faith by meeting the needs of people with no strings attached. We are willing to go above and beyond for people and seek out proactive solutions to the felt needs of our community.
Give Generously: In all circumstances
We trust God with our finances and give freely. Out of our obedience, we believe God will do what only He can in our lives and our community.
Our Community:
Prairie Heights is proudly based in West Fargo, ND. Our tri-city metro area is thriving, with one of the lowest unemployment rates in the nation, low cost of living, a stable economy, high quality of life, and a booming local community.
